Number 1 Direct provides consumers with a convenient online shopping experience that ships products from the factory directly to the buyer. The company’s roots date back to 1951, when the founder Ben Goedeker built his radio and television repair service out of his basement. His modest endeavor focused on high levels of customer service at low prices. Within two years, the company flourished and expanded beyond repair service to include sales. The company currently provides online shoppers with a variety of products, including a large selection of refrigerators.
Shopping Number 1 Direct
The retailer’s refrigerator page includes a diverse list of model options. Shoppers can choose to view French door, bottom freezer, top freezer, side by side or under counter models. Additional products include beverage coolers, ice makers, freezers and refrigerator accessories. The shopper is given a short list of products for each category so they know what to expect while browsing.
Number 1 Direct Shipping Policy
Number 1 Direct offers a very simple shipping option. Consumers purchasing refrigerators of over $999 are given free shipping while units that cost less are charged around $100 for shipping. This leaves little flexibility, but might offer a better cost for much larger units. Standard shipping includes delivery of the refrigerator to the curb. A white glove shipping option is available for those who want the unit set up as well.
Returns with Number 1 Direct
Items that are not used can be returned up to 30 days after shipment. The item must include the original packaging and all manuals and accessories. The customer must pay shipping fees as well as applicable restocking fees when returning refrigerators. If a unit arrives damaged or defective, the consumer is advised to contact Number 1 Direct within a day to request a return without restocking fees.